Earlier this year, we were really happy to share that in our very first appearance in Ofcom’s Pay Monthly mobile report, we had some of the lowest complaint numbers in the UK.
The latest Ofcom Q2 2026 report has just been released, and we’re glad to say we’ve kept the momentum going. For the second quarter running, giffgaff has maintained its position with the lowest complaints in the industry.
When we shared our Q1 results, we talked about how this reflects the way we do things here. We’ve always believed a mobile network should be shaped by the people who actually use it. Keeping our complaints this low for another quarter shows that our first result wasn't just beginner's luck - it’s simply what happens when we build our service alongside our members.
By keeping the conversation open and listening to your feedback, we're able to fix issues early and deliver a smoother experience. It goes to show that working closely with our community delivers real, consistent results.
A big thank you
We don't see this as just another industry stat. It’s a solid reminder that treating our members as partners really does work.
So, a big thank you to our members for your ongoing feedback, and to our team for putting it all into practice. We’ll keep listening, keep improving, and keep proving that mobile is better when we build it together.
Here’s to a great next quarter.